Privacy Policy

This Privacy Policy governs your use of the Valath Jewellers mobile application (hereinafter referred to as "the App," which includes any updates or replacements). This Privacy Policy is effective upon your installation or use of the App, or upon your registration. By installing or using the App, you are contracting with Valath Jewellers (RICHMAX GOLD AND JEWELLERY), a company incorporated under the Companies Act, 2013 with its registered office Door No 448, Valath Towers, Opposite Aluva Palace, Palace Road, Aluva -683101 (hereinafter referred to as "Valath" or "we," "us," or "our").

Your privacy is important to us. This Privacy Policy explains how we collect, use, communicate, disclose, and otherwise manage your personal information. We collect personal information only by lawful and fair means, and where appropriate, with your knowledge or consent. We collect personal information solely for the purposes specified in this policy and related ancillary purposes, unless we obtain your consent or are required by law. We protect personal information using reasonable security safeguards against loss, theft, unauthorized access, disclosure, copying, use, or modification.

1. Information We Collect:

When you use the App, we may collect the following information:

Personal Data You Provide: When you register for an account or use certain features, we may ask you to provide personal data such as your name, contact number, email address, and postal address. We use OTP (One-Time Password) based login for secure access.

• Automatically Collected Information: When you download and use the App, certain information may be collected automatically, including your device's Internet Protocol (IP) address, your device's operating system and version, information about your usage of the App, including the features you use and the time spent on the App, and standard server log information.
• Information from Other Sources: We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you.

2. How We Use Your Information:

Valath Jewellers may use the collected information for the following purposes:

• Providing and Improving Services: To register you or your device for a Service, to provide the services and features you request, and to personalize your experience within the App.
• Communication: To provide you with product and service updates, newsletters, and other communications about existing and/or new products and services via email, SMS, or in-app notifications, if you have provided your prior consent or we are otherwise permitted to do so under applicable law.
• Analytics and Research: To create user group profiles, segment data, and generate anonymous, aggregated statistics about the use of our products, services, and loyalty programs, which we may share with third parties and/or make available to the public.
• Marketing and Advertising: To improve and enhance existing products, services, and the App, and to develop new offerings, recommendations, advertisements, and other communications.
• Legal Compliance: To comply with applicable Laws and Regulations.

3. Disclosure of Your Information:

We may employ third-party service providers to facilitate our Services (e.g., maintenance, analysis, audit, marketing, and development). These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to Valath not to disclose or use it for other purposes. We ensure that our third-party providers comply with applicable data privacy laws and maintain confidentiality obligations.

We may also disclose your information to other parties to comply with the law, respond to compulsory legal processes, verify or enforce compliance with the policies governing our Services, or protect the rights, property, or safety of Valath Jewellers, or any of our respective affiliates, business partners, or customers.

4. Security:

The security of your personal data is of great importance to us. We have implemented reasonable physical and technical measures to safeguard the information we collect. However, please note that although we take reasonable steps to protect your information, no app, internet transmission, computer system, or wireless connection is completely secure.

5. Your Choices:

We offer choices about how we use your information. You can manage your communication preferences through the App settings or by following the unsubscribe instructions included in our communications.

6. Data Retention:

We will retain your personal information only for as long as necessary for the fulfillment of the purposes for which it was collected, or as required by applicable law.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time at our sole discretion. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App following the posting of such changes constitutes your acceptance of the revised Privacy Policy.

8. Grievance Officer:

Any complaints, abuse, or concerns regarding content, comments, or breach of these terms shall be immediately informed to the designated Grievance Officer mentioned below, in writing or via email signed with an electronic signature:

Email: info@valathjewellers.com

9. Consent:

By using the App and providing your information, you consent to the collection, storage, processing, and transfer of your Personal Information and Non-Personal Information by us as specified in this Privacy Policy. You further agree that such collection, use, storage, and transfer of your Information shall not cause any loss or wrongful gain to you or any other person.

Email: info@valathjewellers.com